Contact Railsaver

 

At RailSaver we like to hear from our customers and we certainly do our best to keep them loyal and happy.

Of the customers who contacted us during past year nearly 94% were needing to comunicate with one of the train operating company's and not us. The remaining 6%, were dealt with by ourselves and some good friends were made in the process.

Railsaver customers are welcome to contact us, or any of the national rail operator, using the online form submission below.

Service tickets are kept for all online enquiries ensuring accurate and complete response till you are satisfied. This is also the quickest and most efficient method of contacting us.

To help us help you better and deal with questions with priority we ask that you please select the 'Email To' and 'Subject' choices most relevant to your query in the contact form below:-

 

Railsaver Customer Service
Online Enquiry

Email To:

Subject:

Your Details & Contact Information

Email Address:

First Name:

Last Name:

Home / Mobile Tel:     PostCode:

Train Ticket Ref (if available - the 8 digit booking ref):

Your Enquiry / Message :

I confirm all the above information is correct

 

       If you prefer to speak to a real person please phone:-

  •  If you prefer to speak to a real person please phone:-

    • New Ticket Reservations (to book new train tickets by phone) - 0871 244 1545*

    • Existing Ticket Enquiries (only if you already have an 8 digit booking ref) - 0871 244 1545* or 0333 202 2222

    • National Rail Enquiries - 08457 48 49 50 (for train times, station information, etc)

    *Please note that calls to 0871 numbers cost 10p per minute from a BT landline. Calls from other operators and from outside the UK may cost more.

    Post (requested refund or amend of booking tickets should be posted to)

    PO Box 23972, Edinburgh, EH3 5DA.

*Calls cost 4.2 pence per minute plus VAT from a UK landline. Calls from a mobile phone vary depending on your individual tariff and provider but typically (based on iPhone 12 month contract with Tesco mobile) calls from a mobile should cost around 20 pence per minute. Lines are open 9am till 5pm Mon-Fri.

Customers may also write to us at:-

Railsaver Customer Service
Pantiles
Sping Meadow
Playford
Ipswich
IP6 9ED

      

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